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FAQs

Ordering

How do I place an order?

You can place an order directly through our website. Simply browse our product selections, add your preferred items to the cart, and proceed to checkout.
If you need any help, feel free to contact us via WhatsApp at +62 812 6366 6899 or email us at customerservice@seungtaeglobal.com.

Yes. Full payment is required at checkout for all online product purchases.

We do not accept cancellations or changes due to change of mind.
Please review your order details carefully before completing payment.

Products

Are your products suitable for all ages?

Our products are formulated for adults.
If you are under 18, pregnant, breastfeeding, or have specific skin or health concerns, we recommend consulting a dermatologist or healthcare professional before use.

As skincare items are personal-use and hygiene-sensitive, we do not offer warranties or satisfaction guarantees after use.
However, if your item arrives damaged, leaked, or incorrect, please contact us within 7 days and we will be happy to assist.

Reactions to skincare may vary from person to person. If you experience discomfort, irritation, redness, or any unexpected reaction, please discontinue use immediately.
If symptoms persist, seek medical advice. Your safety is important to us.

Yes. All products sold on our official website are 100% authentic and sourced directly from Seung Tae.

Yes. All Seung Tae products are officially Halal-certified except Firming & Lifting Serum Mask. We comply with all Halal requirements, and our certification has been issued by an authorized Halal certification body. Customers may request verification details at any time.

Shipping

How is the shipping cost calculated?

TBC

TBC

TBC

Payment

What payment methods do you accept?

We accept the following payment methods:

  • Online banking
  • Credit/Debit cards
  • E-wallets

All payments must be completed at checkout.

Refund & Returns

What if the items I received were defective, incorrect, or damaged?

If you receive an item that is wrong, damaged, or defective, please contact us within 7 days of receiving your order.
Prepare the following details:

  • Order number
  • Photos/videos of the item(s)
  • Payment receipt
  • Description of the issue

We will do our best to resolve the issue promptly, either through a replacement or refund (depending on stock availability).

 

No. Due to hygiene and safety reasons, we do not accept returns or refunds for change of mind, preference, or suitability concerns.

Other Questions

How can I contact Seung Tae?

You can reach us via:
📧 Email: customerservice@seungtaeglobal.com
📱 WhatsApp: +62 812 6366 6899

We are always happy to assist you!